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Retail & Luxury Consulting

Putting payments at the service of your business

Navigating the sea of new developments in the payments industry is not easy... The good news is that we can help you put payments at the heart of your customer satisfaction.
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Our tailor-made support

Our skills meet your needs. Always.

The Holy Grail of any retailer is customer satisfaction. It is expressed differently from one vertical to another. Our experts offer you solutions that apply <strong>to your unique case</strong>. Customised support for maximum peace of mind is our mission.

Diagnosis & Quantified analysis
We objectively establish the payment performance in your organisation. We make your payment data speak for itself so that it serves your goals and delivers results that pay off.
Operational model & Implementation
The right operational model for you is not another company's. Let's define it together. Whether it's a new solution or a new organisation, we support you in its implementation.

Why trust us?

Our expertise is based on more than 20 years of experience working with all payment stakeholders
Our multidisciplinary team guarantees you 360° support
Our pragmatic approach guarantees you the best solution: the one that suits you
We support you from the design to the implementation of your strategy
/ Success Story

Helping a luxury goods company deploy its unified commerce project with Adyen

Supporting our client, a major luxury brand, in the deployment of the Adyen payment solution in its various geographies.
Design of the solution based on workshops with the business, IT and the service provider
Management of the client's and provider's adaptation work
Preparation and follow-up of the pilot
Deployment of the solution in various stores
See the case study
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/ Success Story

Helping a luxury goods company deploy its unified commerce project with Adyen

Supporting our client, a major luxury brand, in the deployment of the Adyen payment solution in its various geographies.
Design of the solution based on workshops with the business, IT and the service provider
Management of the client's and provider's adaptation work
Preparation and follow-up of the pilot
Deployment of the solution in various stores
See the case study
Retail payments are unique in that they require knowledge of IT, finance, marketing, security, compliance, etc. Managing to mobilise all this expertise without losing sight of the end customer is the challenge we face every day.
Paul-Alexis Yog
Market Leader Retail
I
Oaklen Consulting

A question? A project? Tell us all about it.

Because we can't wait to listen to you and help you innovate and emerge. Simply to accompany you. Leave us a message, we will answer you as soon as possible.
Contact us
Our multi-sectoral support

Our key sectors of activitiy

Because your sector and its issues are unique, we offer you a personalised support to exploit the full potential of your market and help you make a difference. Discover our multi-sectoral expertise:

01
Retail & Luxury Consulting
We support you in designing and implementing innovative customer journeys and improving their operational efficiency.
02
Banks Consulting
We support you in all aspects of payment to bring you closer to your customers.
03
PSPs & Fintech Consulting
Innovative banking and non-banking players, we help you to emerge and make your high value-added payment solutions more reliable.
04
Industrial Consulting
We support and advise you in a different way, in a world of constant technological, regulatory and security changes.
05
Schemes Consulting
We support you in your strategic, operational and marketing projects for the French and European markets.
/ Magazine

Our latest news on the payments market

Payment
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March 19, 2024

Regulators step up pressure on payment-related commissions

Read the article
Payment
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March 5, 2024

The European Central Bank sets its priorities for 2024

Read the article
Innovation
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February 12, 2024

Oaklen Consulting strengthens its strategic position in a fast-growing payment market

Read the article
Payment
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February 2, 2024

The card plays a central role in everyday spending

Read the article
Payment
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December 21, 2023

Euro: Reinforcing legal tender and preparing the legal framework for a potential digital euro

Read the article
Fraud
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December 7, 2023

The right combination to combat fraud effectively: User awareness and fair compensation

Read the article
Payment
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October 12, 2023

Between consolidation and segmentation of offers, card acceptance/acquisition continues to undergo major changes

Read the article
Innovation
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September 14, 2023

Technological innovations and payments feed off each other to create new uses

Read the article
Payment
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July 20, 2023

PCI SSS aims to reduce Internet payment vulnerabilities

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Payment
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May 5, 2023

The diversity of payment habits in Europe demonstrates the need to adapt the fight against fraud to the local context

Read the article
Payment
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March 16, 2023

Acceptance systems that evolve to meet consumer expectations

Read the article
Compliance
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February 13, 2023

Mobilize the entire company around the project of writing the annual internal control report

Read the article
Payment
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January 25, 2023

Instantaneous and universal are the keys to all retail payments: by bank transfer, cash or fractional payments

Read the article
Digital Payment
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January 5, 2023

Crypto payments: why is there always so much "buzz word"?

Read the article
Buying journey
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November 8, 2022

Digital payment faces new challenges in a still growing e-commerce in Europe

Read the article
DSP2
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October 20, 2022

The EBA's clarification of the concept of "limited network" foreshadows the orientations of the PSD3

Read the article
Payment
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October 7, 2022

Acceptance systems at the heart of new payment practices

Read the article
Innovation
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June 30, 2022

PW Consultants becomes Oaklen Consulting. New name, new look, new expertise, but our mission remains the same.

Read the article
Banks
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May 10, 2022

The impact of containment on cashless and cash payments

Read the article
Fraud
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March 7, 2022

User trust is the cornerstone of payments. It is becoming ever more complex.

Read the article
Banks
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February 4, 2022

The deployment of innovations to make payments more fluid remains highly dependent on domestic market dynamics

Read the article
Compliance
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January 19, 2022

Prepare your annual report on internal control for the year 2021

Read the article
Authentication
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November 15, 2021

Large-scale adoption of digital payments is conditional on "details" in the customer experience.

Read the article
Banks
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October 12, 2021

Between the fintech innovation race and the attachment to cash, the future of payments is still built on trust.

Read the article
Payment
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July 8, 2021

Payment facilities: the authorities are paying close attention to the risk of overindebtedness

Read the article
Payment
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May 25, 2021

Payment systems supervision steps up to take account of the hybridisation of payments in Europe

Read the article
Innovation
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April 29, 2021

Technology is opening up ever more opportunities for innovative financial services

Read the article
Payment
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April 20, 2021

Instant transfer structures the hybridisation of payments

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Open Banking
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March 18, 2021

Open Banking & Payments: the "principles" are taking shape

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Fraud
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February 23, 2021

Points of vigilance on anti-money laundering, payment fraud and operational risks

Read the article
Payment
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January 28, 2021

Payments at the heart of Europe's Strategy for Digital Finance

Read the article
Digital Payment
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January 12, 2021

Europe takes first steps towards a digital Euro

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Open Banking
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December 3, 2020

Open Banking: the UK shows a path to maturity

Read the article
Payment
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October 28, 2020

Payment business model issues exacerbated by COVID-19

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Payment
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October 8, 2020

Cross border: a new 'horizon' for payments

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Payment
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September 29, 2020

Divergent views on a possible revision of the 2015 Interchange Regulation

Read the article
Digital Identity
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July 28, 2020

Digital Identity Implementation Guides

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Innovation
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July 16, 2020

Local or global, stablecoin wants to shape its future

Read the article
Banks
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May 12, 2020

Interchange Regulation: a case for the status quo?

Read the article
Payment
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April 28, 2020

Insights into the evolution of payments

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Digital Identity
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April 16, 2020

Launch of the first digital identity service in France

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eCommerce
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April 2, 2020

e-Commerce: Continued and increasingly international growth

Read the article
Payment
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March 24, 2020

Instant payment is being rolled out on both sides of the Atlantic

Read the article
Open Banking
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March 12, 2020

Open Banking: a development that is going global

Read the article
Digital Identity
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February 13, 2020

Digital identity: a topic of "interest" to both regulators and payment industry players

Read the article
Payment
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January 30, 2020

Digitalisation of currencies is emerging and 'traditional' payment methods are proving resilient

Read the article

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Oaklen Consulting is an independent consulting firm specialising in payments that helps players of today's and tomorrow's to achieve all their ambitions. Just like that.
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