The design of a proximity and e-commerce payment platform for a major retailer is a difficult task.
The first difficulty is related to the choice of a technical architecture that is suitable for international use and that integrates the domestic specificities of the countries where the retailer is established.<br><br>The second difficulty is related to managing a program of this size while guaranteeing our client control of needs, budgets and schedules.
The perfect match
Design of a payment platform
Selection of the technical architecture & management of the transformation program
And concretely?
48000
terminals deployed in 4 countries
94%
e-commerce conversion rate
16
coordinated suppliers or banks
Our methodology
The success of a project of this scale is linked to the choice of the project team, unfailing rigour in monitoring, a careful step-by-step approach and, finally, the transfer of knowledge to the actors in charge of production monitoring before deployment.
Selection of the project team
A project team comprised of specialists in the fields of proximity acceptance and e-commerce, reinforced by a project office, an IS architect and the client's CISO.
Adequacy of needs
Throughout the project, the accounting and trade finance teams were consulted to gather their needs and recommendations.
Securing the production
The methodology applied is based on a systematisation of the acceptance phases, virtual and real pilots accompanied by assessments before any deployment impacting the client's shops or e-commerce sites.
Change management
Particular attention was paid to the transition to run mode with the operations department in order to disseminate all the functional and technical knowledge before the production launches. An effort was also made to industrialise as many processes as possible in order to improve productivity once the new solution was deployed.
Crossed views
Within my mission, I participated in the financial optimisation of my client through on-us acquisition projects, or solidarity projects such as rounding up at the cash register.
Camille Badaire
Junior Consultant | Oaklen Consulting
A fintech approached us to meet the needs of a major retailer in Italy. I accompanied the teams on the design and the deployment of a complete acceptance and acquisition solution.
