PSD2: the double challenge of a major banking group
Accompanying the client from framing to support for the "PSD2 compliance" programme aimed at transforming the services provided to clients as well as the internal processes
The PSD2 directive represents a double challenge for banks. Firstly, the technical challenge of complying with the RTS (regulatory technical standards).
Secondly, the business challenge of moving to an environment in which services are organised around customer needs, replacing an environment organised around banking processes. In this context, a major European banking group has launched an impact assessment and a PSD2 compliance programme for all its European subsidiaries.
The perfect match
Impact assessment & PSD2 compliance programme
Agile & collaborative approach
And concretely?
6
redefined customer journeys for 4 key personas
100
points shared with the branches via an internal Q&A
6
European subsidiaries supported
Our methodology
An agile approach to assessing the impact of regulation on products, services and internal processes, to create an iterative collaborative framework that can bring out the most valuable directions.
Synopsis
We analyse and synthesise the issues at stake in the regulations to simplify their sharing and appropriation by all stakeholders.
Iteration
We are increasing the number of presentations to the widest possible audience in order to gather as much information as possible, which we consolidate into a map.
Summary
We factor out the complexities to simplify the needs and make them readable.
Share
We create the framework for the appropriation of the recommendations by the teams in order to guarantee the sustainability of the knowledge.
Crossed views
The strong authentication (SCA) imposed by the PSD2 forces the bank to focus this authentication on the customer and to abandon the siloed approach by product (card, online banking, etc.) which prevailed until now.
Thierry Leblond
Partner | Oaklen Consulting
Like any major regulation, PSD2, beyond its constraints, brings its share of opportunities to rethink the fundamentals of payment and generate more value for the bank and the customer.
