Know how to measure the impact of chargebacks on your organization,
Understand the reasons for chargeback,
Identify the validity criteria for chargeback,
Understand defense mechanisms and responses to chargeback,
Identify the tools made available by the various actors,
Know the charges applied for chargeback management.
Customizable teaching scenario by adding modules,
Personalized follow-up through discussions with an educational advisor during the course (on request),
Multimodal pedagogy including text resources, sound and illustrations.
1. Understand chargeback and their impact
2. Indicators to monitor
3. Role of the purchaser
4. Levels of chargeback processing
5. How to handle chargeback
6. Deadlines
7. Supporting documents
8. How to protect yourself
1 learning module and 1 MCQ,
Each MCQ must be scored at least 80% to be validated,
A certificate is issued at the end of the course.
If you have any questions, please contact formation@oaklen.eu.
