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Discover the "Purchase & Payment Journey 2022 Observatory".

A White Paper reflecting the vision of 27 key players

The Covid-19 pandemic has significantly transformed the face of the world at all levels of society. In the context of commerce, it is clear that unified commerce has been a lifeline for some retailers (traditionally brick-and-mortar sectors) or an advent to their model.

Although a number of studies have been carried out on the subject, it is worth reflecting on the scope of these transformations and their sustainability. This is how this observatory positions itself.

It focuses on three areas of analysis:

Consumers' expectations regarding their buying journey
Transformation factors and challenges for retailers
The medium and long term perspectives involved in the evolution of the buying journey
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